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Resources
See also:
- Call Center Guide - Online guide for call center products, services, news and telecommunications links.
- Call Center Ops - Focuses on call center operations and provides discussion forums, newsletters, jobs, news, events, and links to related services, along with a directory of products.
- Call Centre Managers Forum - Business Information and Resources for Call Center Managers.
- Callcentres.net - Call center research and supplier directory.
- CCNG - A networking organization with membership comprised of call center management and industry professionals.(membership required)
- CRM Xchange - Information on call centers for telemarketing, customer service and teleservices. Includes telephone training, solutions and computer telephony integration.
- Mosaix (PDS) User Group - Independent user group assisting call center organizations utilizing the Mosaix Predictive Dialing System.
- Oz Call Centres - Reference source for the global call center industry. Headquartered in Australia and assisting with call center referrals worldwide.
- Telecoms Virtual Library - Resource links for the call center industry.
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