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Consulting
See also:
- Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
- Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
- Ascentys - (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
- At Random Communications - (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
- Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
- Berring Hine Consulting Group - (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
- BPA International - (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
- Call Center Depot - (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
- Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
- The Call Center School - (US) - Call centre training and consulting services.
- Call Centre Development - (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
- Casama_Morton Training Service - (PH) - Provides training and recruitment services for call centers located in the Philippines.
- CCT Group, Inc. - (US) - Provides call center consulting services focused on operational and service needs.
- Chris Collie Associates - (US) - A call center/teleservices e-learning and training company.
- CI2I - (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
- Colorado Call Center Management Corporation - (US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
- Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
- Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
- Contact Centre Action - (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
- Contact Knowledge LLC - (US) - A consultancy that offers call center assessment services. Also a value added reseller.
- Contact Strategies - Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
- CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
- 24Customer - (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
- Customer Relationship Metrics - (US) - Produces customer relationship management research.
- Customer Solutions Group - (US) - Consulting firm specializing in inbound and outbound customer contact centers.
- Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
- Dial Interactive - (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
- DJN Solutions - (UK) - Provide design and implementation services for call centre equipment.
- DNC Solution Inc. - (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
- Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
- eForte Systems - (US) - Provides onsite call center consulting and offshore advisory consulting services.
- Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
- e-talk Corporation - (US) - Provider of contact center management solutions including performance monitoring and measurement.
- eTeleSource - (US) - Call center consulting firm specializing in outsourcing.
- Florida Corporate Training Center - (US) - Offers training for telemarketers, customer service representatives and call center managers.
- FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
- Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.
- GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting services based around Nortel products.
- Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
- Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
- Hotlines - Training solutions in telesales, customer service and help desk skills. UK
- HyperQuality - (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
- Inbound Call Center Services - (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
- Incoming Calls Management Institute - (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
- InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact centres and call centres.
- Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management.
- ITES Alliance Advisory - (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
- Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
- Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project managers. Provide call center site design.
- Kramer & Associates - (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
- Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
- Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
- M&C Associates - (US) - Providing knowledge, experience, and counsel in support of call center services.
- McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
- NonZero Ltd - (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
- The Northridge Group, Inc. - (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
- Oetting & Company - (US) - Consultants in call center and teleservices design and operations.
- Perfformiad - (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
- The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
- Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
- The Radclyffe Group, LLC - (US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
- Rostrvm Solutions - (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
- RXPerience - (UK) - Offers a range of management consultancy services for call centres.
- Sagess, Inc. - (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
- Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies.
- TalkTactics - (NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.
- The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter.
- TeleSolutions Consulting - (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
- Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
- Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
- WADE Consulting Group - (US) - Management and technology consulting group.
- Xantech Corporate Communications - (ZA) - Independent consultancy firm which provides help in the selection of technology solutions.
- Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
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