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News and Media
See also:
- CRM Blog - News and commentary on CRM topics, including software and implementation.
- CRM Daily - CRM news and information.
- CRM Today - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
- CRMDirectory.com - News, products, and tutorials for those interested in customer relationship management.
- CSM - Offers journal, advice, and information for customer service professionals.
- Customer Management Community (CMC) - News, information, advice and best practice case studies.
- Customer Service Group - Resource for customer service, call center and helpdesk professionals.
- destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
- eCRMGuide - Customer relationship management and e-business news.
- eCustomerServiceWorld.com - Articles, case studies and white papers as well as news, information, advice and jobs.
- Outsourcing CRM - Case studies and best practices focused on customer relationship management.
- Service Untitled - A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.
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